Tuesday, October 2, 2007

Abusive Relationship? Let Blue Cross-Blue Shield help!

Just got off a call to Blue Cross - Blue Shield. I had a question about our dental insurance.

Their telephone menus and hold messages are in the typical bubbly female voice. While on hold, she cheerfully told me:
Are you in an abusive relationship? Tell the police, your doctor, or even a friend. Abuse rarely stops after the first incident, despite what your abuser may tell you. Tell someone and get help, before it's too late.

Good message, I suppose... but hearing it in the happy tone of some female voice talent somehow made it feel a little disingenuous. (Go re-read that quote in your best Minnie Mouse voice, and you'll get the idea.)

Friday, September 28, 2007

Good News - Bad News from Verizon

I received this letter from Verizon FiOS this week, informing me that the monthly service rate is going up to $47.99 (from $39.99).

Fortunately, I confirmed via phone that the rate increase doesn't actually affect me, since I just signed a new contract with a bundled rate for data, TV and phone.

The kicker is the fluffy corporate slogan at the top of the letter:
The only thing better than Verizon FiOS today is Verizon FiOS tomorrow.
Excuse me? The only difference between today and tomorrow is the price I'm paying!